Instant Refunds, Now Available with Refundid
We’ve partnered with Refundid to make your returns faster and easier. Refundid provides instant refunds for your returns—no need to wait for your order to be shipped back and processed. Simply lodge your return through Refundid and receive your refund in under 60 seconds, even before sending your item back.
How to Use Refundid
Visit www.refundid.com and select EPOKHE from the list of retailers.
Follow Refundid’s simple 3-step process to apply for an instant refund. You’ll need to provide your BSB and account number to receive your refund directly.
Once your refund is approved by Refundid, you’re all set—your refund is complete.
All that’s left to do is send your items back to us and upload the tracking number to your Refundid account.Return address:
- EPOKHE Customer Service, 2/10 Brigantine Street, Byron Bay, NSW 2481 Australia
All You Need to Know About Your Refund with Refundid
Using Refundid is fast, simple, and stress-free—designed to get your money back in seconds, not days. Below are some key details to help you understand how it works, what to expect, and any conditions to be aware of when using Refundid with your EPOKHE return.
Refundid deposits your refund instantly into the bank account you provide when signing up. You’ll need your BSB and Account Number to receive your refund.
Yes, Refundid has refund limits on single return amounts. To check the limit for your order, visit Refundid’s FAQs.
Refundid does not apply to:
- Sale items marked as non-refundable
- Orders purchased with a gift card
Be sure to review the EPOKHE returns policy to see which items qualify.
Once you submit your return through Refundid, your refund is processed immediately—you’ll see the funds in your bank account within 60 seconds.
If it takes longer, contact Refundid Support directly.
Refundid still works! You’ll receive your refund instantly through Refundid—but you’ll still need to pay off any remaining instalments to your Buy Now Pay Later provider.
For more info, click here.
Returns and Refunds
At EPOKHE, we’re committed to making sure you’re satisfied with your purchase. If you receive an item that’s faulty or not quite right, you can return it in its original condition and we’ll be happy to help.
Exchanges (Full Price Items)
- We accept exchanges on unworn and unused full-price items within 10 days of receiving your order. You can exchange for an item of equal or lesser value.
Refunds (Full Price Items)
- If you receive a defective product and prefer not to exchange it, a refund can be issued. Please return the item within 30 days of purchase.
Please note:
- We do not offer refunds or exchanges on sale items, promotional items, or customised frames.
- International customers are responsible for any additional duties and taxes charged by customs when returning items.
