At Epokhe, your satisfaction comes first. Ordering is easy and risk-free — we offer instant refunds on full-priced items through Refundid.

Exchanges (Full-Price Items):

  • Available within 10 days of purchase for unworn, unused items. Exchange must be for an item of equal or lesser value.

Refunds (Full-Price Items):

  • Offered only for defective products if an exchange is not desired. Defective items must be returned within 30 days of purchase.

Please Note:

  • No refunds or exchanges on sale, promotional, or customised frames.
  • International customers are responsible for any additional duties and taxes on returns.

Returns

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Enter details below to get started

To Returns items to Epokhe please click the link below:
Click Here
or follow these steps:
STEP 1.
Email customercare@epokhe.co with your ORDER NUMBER and reason for return / exchange.
Our customer service team will then issue you with a RETURN AUTHORISATION (RA) number.

STEP 2.
Fill out your name and RA on your returns form provided. Securely pack your item(s) in their original packaging and include your form in an enclosed satchel. We are unable to replace damaged returns.

STEP 3.
Ship to:
EPOKHE Returns Shop 2, 10 Brigantine Street Byron Bay NSW 2481 Australia

STEP 4.
For security and peace of mind, we strongly suggest insured registered post as EPOKHE is not liable for lost return parcels.

STEP 5.
Once received in our warehouse, we will inspect and process the goods within 24 hours to ensure you receive your exchange/refund as quickly as possible. So you are kept informed, we will send you an email confirming your exchange or refund, and how it is being processed to your original form of payment.

STEP 6.
EPOKHE will then gladly cover the cost of shipping your new product if it is deemed to be faulty, any shipping costs for exchanges will be covered by you.

24-Month Manufacturer’s Warranty

All Epokhe products come with a 24-month warranty covering manufacturing defects from the date of purchase, whether bought online or through a partner retailer. To make a claim, you’ll need:

  • Your order number
  • Purchase date
  • Full name
  • A description of the issue and any supporting evidence (e.g. photos)

To lodge a claim, please email customercare@epokhe.co

We All Make Mistakes – 24-Month Offer

Life happens — whether your frames are lost, broken, or stolen, we’ve got you covered. Our We All Make Mistakes warranty offers a 30% discount on an identical replacement pair.

How it works:

  • Applies to lost or broken frames purchased within 24 months
  • Email customercare@epokhe.co with your order number and what happened to claim your discount

Faulty Returns Needing Repair

If you have a faulty item for repair, please follow the standard return process outlined above. Include your original invoice and a brief description of the fault. Once received, our team will inspect the item and arrange a repair or refund. Please allow up to two weeks for processing. You’ll be contacted via email with your RA number and further details.

For more information on warranties or faulty items, contact our customer service team.

Return T&C's

  • No refunds or exchanges on sale items, promotional offers, or custom polarized lenses.
  • No in-person exchanges at the warehouse. Please contact customer service for any special requirements.
  • COD (Cash on Delivery) returns are not accepted.

If returning boxed goods, they must be in original, unmarked packaging and in good condition. When posting returns, place the original box inside a satchel—do not attach labels or tape directly to the box. Items returned with damaged or marked packaging may not be eligible for a refund or exchange.

For any questions, please contact: customercare@epokhe.co